FREQUENTLY ASKED QUESTIONS

Standard check-in is 3:00–5:00p.m. Please notify us if you plan to check in later than 5:00 p.m. so we can plan accordingly. Check-out time is 11:00 a.m.

For cancellation requests placed a week or more in advance, deposit refunds will be issued less a $25.00 handling fee per room. No refund will be issued if the cancelation requests is made within the week of arrival.

We recommend making dinner reservations at Kilauea Lodge Restaurant, especially if you plan to dine with us on weekends or holidays.

The Kilauea Lodge hot tub is open daily from 9:00a.m. to 9:00p.m.

Our restaurant is open 7 Days a Week: 9:00am–9:00pm

Breakfast: 9:00a.m. – 10:45am
Lunch: 11:00am – 3:00pm
Happy Hour: 1:00pm – 3:00pm
Dinner: 5:00pm – 9:00pm (last reservation at 8:30)
Sunday Brunch: 9:00am – 3:00pm

A two-night minimum stay is required during the Thanksgiving and Christmas holidays.

Smoking is prohibited in all rooms at Kilauea Lodge and within 25 feet of any building or entrance. Outdoor smoking is permitted in designated locations only. And a violation of the no-smoking policy may result in a fine of up to $250.

We believe that every last visitor should be able to fully enjoy and equally access our upscale amenities and our upcountry charm. And that’s why we’ve implemented some important ADA-compliant accommodations.

Property Features:

• ADA-accessible parking near the entrance
• Sufficient parking space to allow a ramp
• Unobstructed pathways from all of the key points of interest within the hotel to other key points of interest

ADA Room Features:

• Sufficient door width to accommodate a wheelchair or walker
• Grab bars adjacent to and behind the toilet
• Grab bars in the shower
• Roll-under sinks
• Lowered guestroom amenities